Internal Desktop Tool
Visa Credit Card Application
Team
4 Product Managers
3 UX Designers
1 User Researcher
30+ Developers & QA’s
Resources used
Sketch
InVision
Scrum & Kanban
Team Sprints
Confluence
Problem
Members obtaining credit cards elsewhere because the process
was too lengthy
Goal to fix problem
Create a digital application comparable in speed to other institutions
Challenges
No design system
No design consistency
User testing on large designs only
Design mockups only shared every two weeks during a sprint
Developers were just “winging it”
Lot’s of talking, less producing
Successes
Product delivered on time
Product met it’s goal
User metrics improved
Everyone received their bonus
I was promoted
My Suggested Process
Build system as we go
Adhere to the system
Mockups in smaller doses
Usability testing on smaller designs
Manipulate mockups daily (b/c 8 mo behind a 12 mo project)
Design review as part of devs definition of done
My Contribution
Introduced design system resulting in...
consistency for users + quick processing
faster designs
faster development
system can be used for all internal tools
Keeping original goals & deadlines
Make it stand out.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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